Quality Policy Statement

This  Quality Policy Statement will be displayed at all workplaces made available through all work allocation systems for all work packages. It will be made available to our supply chain before an appointment is made of their services. Awareness to our Quality Management systems will be through but not limited to, attendance on our induction and onboarding sessions.

LightSpeed is on a mission to unlock the digital potential and economic benefits of gigabit connectivity, levelling up communities underserved by current providers and transforming them as they achieve ‘digital equality’ by enabling opportunities for residents and businesses. Importantly, we are committed to doing this in the safest and most sustainable ways, which protects people and the environment, whilst delivering a quality service. We are seriously committed to our responsibilities to quality and aspire to achieving long-term, sustained success with our service. Therefore, it is important that our people, including our supply chain meet and exceed our customers and stakeholders’ expectations. Our quality framework provides details on the requirements, specifications, and guidelines that our product, service, work activities must meet, consistently. We will follow a defined set of business processes and procedures that have been supplied by OR/BT under the PIA product offer and will also follow legislation, Approved Codes of Practices, guidance, industry standards and manufacturer’s instructions, as well as our own procedures. LightSpeed will take the necessary steps to achieve this commitment, to be compliant and to promote quality in everything that we do as a business.

Quality is an integral part to our business.

Whilst our CEO is ultimately responsible for quality, as well as monitoring the effectiveness of its implementation, there is also an expectation to all employees, contractors, build partners, agency workers, visitors, and self-employed persons to adhere and execute this policy, its responsibilities, and procedures, as well as to follow legislation and industry standards. All of which articulate to how we will achieve our vision to be beyond compliance.

Each person working for or on behalf of LightSpeed are expected to apply quality to their work activities, to familiarise themselves with and implement procedures, as well as report quality matters to their line manager and the Quality Manager.

We will support our people to strive for quality excellence, apply strategic aims to reach our vision, and invest resources to meet our legal and moral obligations.

All projects, regardless of type or scale, will implement the essential requirements as highlighted within our quality, health, and safety, environmental, sustainability and community policies, procedures, and plans. Our suite of controls will be cascaded across the company through collaborative working, training, instruction, risk assessing, policy making and following our management monitoring programme.

LightSpeed selects supply chain services that hold excellent quality performances, who share the same values, follow legislation, industry standards, as well as implement meaningful policies and procedures.

This policy and the responsibilities and procedures that support it, will be reviewed annually or sooner if there are changes within the business or with legislation and industry standards.

The core elements to our Quality systems are:

• Being compliant with legislation, regulations, industry standards, and other requirement.

• Health and Safety Policy Statement, responsibilities, and arrangements.

• Environment and Sustainability Policy Statement and procedures.

• Quality Policy Statement and procedures.

• PIA product offer requirements (CP documents and engineering principles).

• Accreditation to work in the OR network.

• Company objectives.

• Reducing Candid defects and charges as a result.

• Community Engagement, Customer satisfaction.

• Management, monitoring, reporting, non-conformance, complaints, inspections, benchmarking, learning from our mistakes.

• Manuals, procedures, instructions, and records, including standard operating procedures.

• Workmanship.

• Contractors, build partners and stakeholders.

• Product, materials, equipment – Procurement.

• Health, safety, environment, and other relevant training.

• Document control.

• Organisational structure and responsibility.

• Data Management.

• Processes and design management.

• Continuous improvement.