Sales & Retentions Advisor – Desk

Role information:

Job Title: Sales & Retentions Advisor – Desk

Reports to: Sales Team Leader

Location: Home/Office

Full Time Shifts: Monday - Saturday 09:00–17:30, 10.00–18:30, 11.00–19:30

(If working Saturday you will have time off in the week)

What we need you to do

As a growing business dealing with internet connectivity, which is vital to everyone’s lives these days, it is important we focus on our customer experience and deliver brilliantly. Ultimately ensuring our customers experience is seamless means customers will stay loyal and be happy to recommend us, helping us to grow through the development of a strong reputation. It is especially important given we are operating in tightly define locations where word of mouth will really matter.

This role will mainly be focused on renewals and cancellations, looking after our existing customer base retaining them and preventing customers dropping off our network.

 

What we need from you

Managing CRM database and updating all records;

· Making outbound calls to leads to secure new customers;

· Make outbound calls to our customers and manage the customer status;

· Take incoming sales calls and support the wider call centre team;

· Take out of area calls and generate future leads;

· Ability to deliver technical advice and help customers understand;

· Objection Handling and customer nurturing;

· Aim to resolve issues and queries at first point of contact in a timely manner;

· Work with Social to manage potential sales and leads through social platforms across given towns;

· Provide accurate written communication in a clear and professional manner;

· Question and engage with customers to understand needs and requirements;

· Work in line with standards and procedures set by the business;

· Provide exceptional customer service on every contact;

· Work toward penetration and sales targets each month;

Skills

· Relationship Building

· Strong communication both written and verbally

· High Level of Computer Literacy

· Collaborative team player

· Proactive and capable of using initiative

· Flexible working and good adaptability of a growing business

· Ability to retain information and product knowledge

· General sales skills and objection handling

What you can expect from the interview process:

We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.

If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.

 

What LightSpeed can offer you:

  • Competitive Holiday Allowance + Bank Holidays

  • Medical Health Insurance

  • Death in Service Cover of 4 x Salary

  • Pension

  • Bonus Scheme

  • Social Events

  • EAP System

  • Opportunities for Growth & Development

  • Free LightSpeed Broadband – If you’re in our area

  • Cycle to Work Scheme

  • Flexible Working

 

Apply for this role:

Click below or send an email to careers@lightspeed.co.uk

Please attach your CV and covering letter with your application.

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